$ modules / kb
Knowledge Base.
Articles with AI authoring. Translation (4 langs). Suggested on tickets.
webmobileportalnativega
// in 60 seconds
- →Rich-text articles with hierarchical categories.
- →AI-powered article generation and auto-translation (RO / EN / DE / FR).
- →Suggested to technicians on tickets. Surfaced on the client portal.
Core capabilities.
Rich-text authoring
Inline images, code, tables. Version-agnostic.
Hierarchical categories
Nested, per-tenant.
AI generation
Draft articles from a ticket thread or a runbook.
Auto-translation
4 languages (RO / EN / DE / FR) with a human-reviewable diff.
Full-text search
Fast, per-locale. Includes synonyms for MSP jargon.
AI suggestions on tickets
Related articles suggested inline while the technician works the ticket.
Internal vs public
Per-article visibility. Public articles surface on the client portal.
Mobile access
Browseable + offline-readable from the mobile app.
// architecture
Articles stored with locale variants. Search served from a locale-aware index. AI generation gated by per-tenant opt-in.
FAQ.
Is translation reviewed before publish?+
Default is human-review before publish. Can be switched to auto-publish per-tenant.